Returns

Our Guarantee

At IVYBEAUTE, we want you to feel confident in every purchase. That’s why we offer a 30-day Money Back Guarantee. If you’re not fully satisfied, you can return your order within 30 days of delivery.

For all our orders, returning an item is easy. Just send us an email at info@Ivybeaute.com with your full order number, and we’ll guide you through the next steps.

Please note:

• Returns must be sent back to our returns address (provided via email).

• Customers are responsible for return shipping costs.

• We recommend using a tracked shipping service to ensure safe delivery, as we cannot refund items lost in transit.

How long does a refund take?

Once we receive and process your return, your refund will be issued to your original payment method within 5–10 business days, depending on your bank.